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Systems Management Question


Problems with ConfigMgr Remote and Windows 8.1

09/14/2015 1689 views

We are running Dell XPS 12 (9Q33) Tablets in our environment.  When using Remote Control Viewer in Config Manager (2102 R2), it works fine with Windows 8.  But when we installed Windows 8.1, the remote viewer pointer is off-kilter.  For example, when I point at a location, the actual location it is trying to point on the screen is lower and to the right about 3 inches.  This makes using remote control very difficult.  Has anyone else had this problem?  And if so, is there any way to fix this.

The computer is connected to a docking station and has multiple monitors.

We saw the same thing with Microsoft Surface Pro 3's - and there was no fix for it yet.

Any help or insight would be appreciated.

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