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Problem with InstallShield-need help

Nokia 6600 PC Suite Install problem

I am trying to install a product from Nokia (Nokia 6600 PC Suite) that uses 'InstallShield'.
When I try to install the Nokia PC Suite for the 6600, the installer asks the basic questions about configuring the installation and then when you click 'Next' to start the copying, it just hangs.

The Nokia package is available here (it's a free download) if this helps:
http://www.nokiausa.com/support/phones/software/1,3048,6600,00.html

I have tried everything I can think of, including disabling all security features, turning off the WinXP firewall and stopping all AntiVirus s/w.

Q) Is it possible to either monitor the Installation process(s) to determine where/why the installer is hanging or can the exe file be dis-assembled/analysed to determine what it's trying to do?

Q) Are ther any tools out there that would help in this activity?

My environment:
WinXp (Home) SP2
Dell Latitude Laptop
256M Ram
40G drive with ~17G free

Nokia 6600 PC Suite.

Please Help with any suggestions.

I'm assuming that there must be some registry setting that the installer is hung up on. Would there be anything else that would block this from installing?

Paul.Carew@bigfoot.com

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Answers (4)

Posted by: bheers 15 years ago
Second Degree Blue Belt
0
You can log the installation

type this in your command line

msiexec /l*v "C:\Log.log" /i <Path to your msi>

when the system hangs, open the c:\log.log in a notepad and see where the install has stopped this may give you an idea.

if you download the MSI SDK, there is a tool to analyse the log file,
Posted by: pcarew 15 years ago
Senior Yellow Belt
0
Thanks 'bheers' for the suggestion.

I can report some success here though. After posting my original message above, I continued to try and understand what was going on.

After determining that Nokia had used InstallShield. I went to InstallShield's web site. After doing some digging, I found that there are a number of command parameters that can be supplied to an InstallShield file. I could get the installshield to generate a log by using command switches to force the installation to run silently. The log indicated that the install seemed to be complaining about a missing log file. Not much help there. I then found an "Extract_All" command switch which causes the InstallShield file to unpack itself, but not execute the install. Once I had unpacked the install, I found that I could kick of the actual Nokia installation directly by invoking the internal setup.exe. To my surprise, the installation ran and completed!

I'm still not sure what was tripping'InstallShield' up. I'm pasting the log contents here (it was pretty short).

setup.log:
[InstallShield Silent]
Version=v7.00
File=Log File
[ResponseResult]
ResultCode=-5

Anyway, I now have the product installed, which is the main thing, but I am very curious as to what was causing installShield so much grief.

Paul.
Posted by: Ipstenu 15 years ago
Senior Yellow Belt
0
ResultCode=-5 means that a resonse-file is missing.

You have to record an installation with [PATH]setup.exe -r

This will kick back a setup.iss file that you can put into the same folder as your setup.exe and that should resolve the issue.
Posted by: pcarew 15 years ago
Senior Yellow Belt
0
Thanks Ipstenu,
Actually I *did* run with '-r' first to create a response file. The file was created and placed in the "C:\Windows" directory. I didn't move it from there, as the instructions on the InstallShield web site, led me to believe that that was the correct location for it.

Thanks for letting me know about the error code. Again, from InstallShields web site, it just said that -5 indicated a missing file. It didn't say anything about that being the response file that was missing.

Once again thanks.
Paul.
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