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Problem with Help file

Hi,
Currently I am taking the MSI capture for CliniClue Xplore application. Everything works fine when I installed the MSI. But the problem is with the Help. When I press "F1" it is taking me to an internet explorer with "Page cannot be displayed" but it is supposed to route to .chm file. Could you please suggest me the solution. Thanks.

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Answers (22)

Posted by: dunnpy 11 years ago
Red Belt
0
Have a look at this post

I think you'll find you've got the same issue - it also details how to fix it in your package for all help files.

Thanks,

Dunnpy
Posted by: ramsudheer 11 years ago
Senior Yellow Belt
0
Hi Dunnpy,
Sorry I couldn't find. Where should I look for this issue.
Posted by: dunnpy 11 years ago
Red Belt
0
The word 'post' in my reply is a hyperlink

Dunnpy
Posted by: ramsudheer 11 years ago
Senior Yellow Belt
0
Hi Dunnpy,
Still the problem is not resolved. Actually I have chm file in my local machine. So how should I proceed with it. Please suggest me.
Posted by: dunnpy 11 years ago
Red Belt
0
Have you followed the instructions from the post that I linked to and have quoted below? Obviously substituting 'procmon.chm' for your help file?

If that fixes it then the rest of the chain of posts explain how you can enable all .chm help files and the reasons behind why it doesn't work, inlcluding a link to a MS KB article.


Anuuj,

Find the help file that gets installed alongside ProcMon. Rightclick the procmon.chm file and go to its properties. Check if there's an unblock button on the bottom right of the window.
This might be to do with the file's Zone Identifier, identifying it as being downloaded from the internet, which makes windows consider it as untrusted.

Hope this helps

PJ

< Message edited by pjgeutjens -- 4/15/2010 7:11:39 AM >


A quick google for your issue also details a number of pages and fixes for the problem.
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Posted by: ramsudheer 11 years ago
Senior Yellow Belt
0
Hi Dunnpy,
Thanks for your quick response and valuable information. The following options I have tried.
1. I tried to look for Unblock button/Checkbox by right clicking the .chm file. But couldn't find that button.
2. I tried importing the registry keys posted in the links sent. But that also doesnot solve the problem.

Could you please let me know any other options which solves this issue. Thanks in advance.
Posted by: dunnpy 11 years ago
Red Belt
0
  • You haven't said what happens if you try and open the CHM file by double clicking - just from F1 in your captured app. What happens if you open it directly?
  • You haven't said if other .CHM files are affected, or just this one.
  • What happens if you install the application over the top of your MSI file? If it works then you've maybe missed something in your snapshot.
  • You haven't said what other things you've tried before posting on this forum, you've attempted to fix it first by Googling the error, right?
The word 'google' in my previous post is a hyperlink to a reasonable search phrase where the first (non-sponsored) link offers some further suggstions.

  • You say that I tried to look for Unblock button/Checkbox by right clicking the .chm file. But couldn't find that button. - the instructions say to look at the properties of file by right clicking and selecting Properties, your response doesn't say that you attempted this suggestion correctly.

From the looks of it you've come across this issue and posted here without performing any investigation of your own - I would suggest that you investigate the issue with a search engine and post back with what you've tried, if you have not been able to resolve this yourself
Posted by: anonymous_9363 11 years ago
Red Belt
0
The word 'post' in my reply is a hyperlink See this post.
Posted by: ramsudheer 11 years ago
Senior Yellow Belt
0
Hi Dunnpy,
Sorry for the confusion.

When I opened the .CHM file, it is showing up all the contents but once I launched the captured application and press F1 it is not showing the .CHM file instead it is showing me "Page can't be displayed" in the internet explorer.

When I installed the MSI in a clean machine and click on F1, its working fine (i.e .CHM file is appearing properly) but when I installed the MSI in a machine which has lot of applications (MS Office, .NET 3.5 etc..) already installed, it is not working properly.

So where I might went wrong. Please suggest.
Posted by: anonymous_9363 11 years ago
Red Belt
0
This looks like a job for your Desktop Support Johnnies. I take the view that, if a package installs and works on a clean machine, issues are down to the build.

What does ProcMon show you is happening when you press F1?
Posted by: dunnpy 11 years ago
Red Belt
0
I've googled this for you - as you apparently haven't done this yourself yet and found this page.

You need to try and work this out for yourself, and even though I've pointed you in the right direction you're not taking the hint!

Please investigate the problem and come back with what you've attempted to fix the problem - something different to what I've already suggested would be nice.

Dunnpy
Posted by: ramsudheer 11 years ago
Senior Yellow Belt
0
Hi VBScab,
In Core machine, Internet Explorer is shown in ProcMon and when I checked the same in clean machine it has shown up nothing.
Posted by: Yankir 11 years ago
Senior Yellow Belt
0
Have faced same sitiuation with one of the .chm file in the past. However that was becoz of the .chm file itself, I mean the file was authored in such a way that whenever you try to open first Heading of help file it shows "Page cannot be displayed" inside .chm file itself.
Posted by: ramsudheer 11 years ago
Senior Yellow Belt
0
Hi,
Thanks a bunch to VBScab and dunnpy for your timely response. Anyways this issue is application specific. I did a lot of research by installing/uninstallation the application and found the solution.

Here we go.......
The application has 6 dll files. Unfortunately, none of the dlls were registered during the installation of the MSI. So I added all these dlls in the self reg table. That made it work.

Hi Yankir,
As mentioned by you, my .chm file has also the same problem. Anyhow it is vendor provided help file I dont think we can do much to resolve this issue.
Posted by: anonymous_9363 11 years ago
Red Belt
0
@Yankir, the OP tells us that the CHM works OK on a clean machine. If it were faulty/corrupt, it wouldn't display correctly there, either.
Posted by: Yankir 11 years ago
Senior Yellow Belt
0

Hi Yankir,
As mentioned by you, my .chm file has also the same problem. Anyhow it is vendor provided help file I dont think we can do much to resolve this issue.


@VBScab/dunnpy: Ramsudheer's post does says that there is problem with vendor supplied .chm file. And if we go with that I think problem with .chm persist on clean build as well.
Posted by: dunnpy 11 years ago
Red Belt
0
No it doesn't:

When I installed the MSI in a clean machine and click on F1, its working fine (i.e .CHM file is appearing properly) but when I installed the MSI in a machine which has lot of applications (MS Office, .NET 3.5 etc..) already installed, it is not working properly.

He states that the vendor supplied .chm works on a clean build using the setup.exe for the application.

He clearly points out that the issue was down to un-registered .dll files with his snapshot

(If he's using Wise then the Self-Reg table isn't the best way of performing the registration - Wisecom capture should be used instead).

Dunnpy
Posted by: ramsudheer 11 years ago
Senior Yellow Belt
0
Hi All,
Let me correct myself. Actual problem is: when I click on "F1" in core machine (which has many applications pre-installed), internet explorer was being opened instead of ".CHM" file. But there is no problem in clean machine (means it is launching the .CHM file when cliking on "F1"). The problem to this solution is provided above.

Now I have another issue same as Yankir.
whenever you try to open first Heading of help file it shows "Page cannot be displayed" inside .chm file itself. .
The above issue is in both clean and core machines as well. I found the same issue in vendor provided .CHM file also. How do we correct this?
Posted by: anonymous_9363 11 years ago
Red Belt
0
If the vendor-supplied set-up produces the same error, you'll need to sort that out with them, surely?
Posted by: ramsudheer 11 years ago
Senior Yellow Belt
0
@VBScab : Yes...I checked it many times...It's the problem withVendor media only.
Posted by: anonymous_9363 11 years ago
Red Belt
0
Sooooooooooo.....forgive me, but what are you expecting anyone - other than the vendor - to do about it?
Posted by: ramsudheer 11 years ago
Senior Yellow Belt
0
Yep VBScab....Right now I proceeding to send out my package my package mentioning that the media has also the same issue..
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