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KACE Product Support Question


Problem in upgrading in KACE 2000 4.1SP1 >> Parameters in the Post-Installation tasks are ALWAYS generated in lowercase in the XML file tasks.xml

08/29/2017 1319 views
hi everyone,

recently, we have upgraded our K2000 appliance 4.1 to 4.1SP1. This operation has been done correctly but, after that upgrade,  we have found a big problem in a particular post-installation task.

This problematic post-installation task is the one that will joined the computers to our domain. 
It's a copy of the 'join to domain' example task modded with our parameters.

In this task, the user's password, used for join computers to our domain, is defined with uppercase, lowercase and symbols caracters.

The problem appears when we'll tried to deploy a scripted installation (or a system image), the parameters of this post-installation task are ALWAYS converted in lowercase (in the XML file tasks.xml) --->>  the task will ALWAYS failed

NB : it's the same thing for any other task.

Is any of you have that kind of problematic?

Thanks in advance for your answer




2 Comments   [ + ] Show comments

Comments

  • Hello,

    I have the same problem, I agree why was this not noted or tested???? Is everyone just using the work around?
  • @agahlbeck

    Just use this VBS and call the VBS itself, no need to use BAT files.

    Save this into a .VBS file, create a post installation task, Windows Script type, edit the three fields and for the parameter, upload the VBS file into the task, summon the VBS by it's name.


    Const JOIN_DOMAIN = 1
    Const ACCT_CREATE = 2
    Const ACCT_DELETE = 4
    Const WIN9X_UPGRADE = 16
    Const DOMAIN_JOIN_IF_JOINED = 32
    Const JOIN_UNSECURE = 64
    Const MACHINE_PASSWORD_PASSED = 128
    Const DEFERRED_SPN_SET = 256
    Const INSTALL_INVOCATION = 262144

    strDomain = "Domain.com"
    strPassword = "P@ssword"
    strUser = "domainadminuser"

    Set objNetwork = CreateObject("WScript.Network")
    strComputer = objNetwork.ComputerName

    Set objComputer = GetObject("winmgmts:{impersonationLevel=Impersonate}!\\" & _
    strComputer & "\root\cimv2:Win32_ComputerSystem.Name='" & _
    strComputer & "'")

    ReturnValue = objComputer.JoinDomainOrWorkGroup(strDomain, _
    strPassword, strDomain & "\" & strUser, NULL, _
    JOIN_DOMAIN + ACCT_CREATE)


Community Chosen Answer

4
this is a known limitation in 4.1SP1.
You can workaround as follows:
1. create a batch file which contains the command line you want to run.
2. zip it together with the workload 
3. upload it to this post install task
4. as command only point to the batch file.

This will be solved in 5.0 which will be out soon
Answered 08/29/2017 by: Nico_K
Red Belt

  • Thanks Nico_K for your quick answer.

    OK for your workabout, but I think it will be better that Quest give us a k2000 patch instead of doing that trick for the tasks that need it

    OK, it will be corrected in the future version, but right now we'll have to spend some time to adapt the tasks to make them functional and next when the 5.0 will arrived, we'll have to rollback to the 'normal' method.

    I have nothing against you but what a waste of time!

    Do you think there might be a potential kbin proposed by Quest to correct this "know limitation"?

    Regards
    • unlikely since the limitation is known since many weeks and if this were such a big call driver there were one already. For another 4.1SP1 limitation there is a hot fix since this is flagged as more important (read: affects more customers)
  • I just discovered this myself today and submitted a ticket with Quest a few minutes ago. In addition to the comments above it would be nice if this was posted as a known issue in either the release notes for 4.1SP1 or as a knowledge base article. It would have saved me a few minutes and however long it will take a support technician that has to answer my ticket.
    • This KB appeared on the Dashboard two months ago:

      "Potential issues after upgrading to KACE SDA 4.1 SP1"
      https://support.quest.com/kace-systems-deployment-appliance/kb/230798

      It affected our domain join task, so I ended up creating a VBS script with the Domain Join functions inside
      • I had searched the KB for "post-install case" and nothing came up. Thanks for pointing out the article.
      • Channeler,

        Did you add the password within the VBS script? I have it setup now with a bat and the VBS zipped but still fails. Do you have an example of it?

All Answers

0
@agahlbeck :

we have test Nico_K's workabout. works fine for us.

What we have done :
* first, download the vbs (join_domain.vbs) for the original task. put it in a temporary folder
* in the same folder, create a batch file (we name it joindom.bat), add only this line in it :
cscript join_domain.vbs ........ (with your parameters in lower or uppercase)
* zip the 2 files in an archive. name it (in our case: join_domain.zip)
* upload the zip file in the task, and put in the parameters zone the name of the batch file you want to launch : here for us : joindom.bat

As i say before, we have test it with success.

NB : use the same method for all the Windows Application post-installation tasks that had uppercase caracters in the parameters

Regards
Answered 08/31/2017 by: pg_fr_69
Senior White Belt

  • Thanks,

    We have done this but for some reason, it still fails. I am starting to wonder if it is the password because it has upper/lower/specials characters. I can, however, pull up a cmd when the task fails and it runs manually fine.

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