Hello I'm following this KB : http://www.kace.com/support/resources/kb/article/How-To-Use-Ticket-Rules-To-Import-Tickets-From?action=artikel&cat=8&id=1049&artlang=en

In section 1 it says :

  • Create an Asset Type called Ticket EXACTLY as shown in the diagram below. You can use the header row of the CSV file from this FAQ to assist with copying / pasting field names


May be it's a stupid question but I don't find the "diagram" on the KB page. Do you know where I can find it ?



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Thanks for the info, we'll try to get the guys to update the diagrams. 

Answered 04/18/2012 by: Aaron Cool
Red Belt

  • you can see the diagram now :)
  • Excellent thank you !
  • Another question, everything works fine until step #5. When I run the rule "Ticket Import - create initial change record" nothing appear in my log :

    08:54> Starting: Thu, 19 Apr 2012 16:08:54 -0400
    08:54> Executing Select Query...
    08:54> selected 0 rows

    Do I need to change something (value or setting) in this rule ?

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