Post-Install task shows "clientdrop" instead of file name

We just upgraded our SDA to version 8.2.158. I put a new Office365 zip file in the ClientDrop folder, created a new Post-Install task and selected the file from the clientdrop menu. I then tested it in an image and the task failed with "file not found".  I checked the task again and discovered that it didn't show the correct file name or size. It showed "clientdrop" with a size of 512 B. (see pic)

  • I deleted and recreated the task - same result.
  • I copied the old Office task and changed the file selected - same result.
  • I tried selecting the old Office.zip file in the new task but that didn't work.
  • I put a tiny .bat file in the clientdrop and selected that but the same thing happened.

The old Office task is still functioning, but I currently can't create any new tasks using software in the clientdrop folder.

Please help!


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Answers (3)

Answer Summary:
Posted by: Hobbsy 1 year ago
Red Belt

Log a support ticket, it looks to me that you have taken all logical steps to work out if your SDA is operating correctly and the answer seems to be no, so log a support call with Quest

Posted by: nkingery 1 year ago
White Belt

I was having the exact same issue as you described. Tried several different fixes but none of them worked. Just updated SDA from 8.2.158 to 9.0.144 and rebooted. All clientdrop'ed files were working correctly in their respective Post-Installation Tasks.

Posted by: lbradbury 1 year ago
Senior White Belt

Top Answer

For anyone else that may encounter this issue, here's what I got from support:

The issue reported has been identified as a defect and raised with our Product team. The defect will be evaluated by our Product team for inclusion in a future release of KACE Systems Deployment Appliance.

There is a workaround at the moment to overcome this problem with the clientdrop. Here is the KB article with more information:

- Run application deployments without fileshare clientdrop (335698)


  • And what happens if the method described here doesn't work either? - breevesMSCC 1 year ago
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