Hello all,

My company wants to make a change to the webpage to include a "banner" that asks if user has looked at knowledge base on the service desk webpage.
So instead of the default page saying "New" then selecting a queue, they would like to replace "New" with "Have you checked the knowledge base for your answer"

Im not sure if this is possible?

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It's not possible in the product. You could open an enhancement request (long-term) at http://kace.uservoice.com/forums/82699-k1000 OR contact services to see what customization options you have with this and the hourly rates.
Answered 10/07/2011 by: GillySpy
Seventh Degree Black Belt

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thanks Gillyspy. we will be speaking with services soon anyway so will update if available.
Answered 10/07/2011 by: dave1kelsey
Orange Belt

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