Possible to change the web server name and leave hostname the same?

Hello, I have a k1000 on version 6.2.109330. When we set up our appliance we gave it the name k1000 but now we want to change the webserver name to be something like helpdesk.(domain name).com. So I guess my questions areĀ 
1. Is it possible to make a change to the web server name and not the hostname (and not have everything break?
2. If we were to change both of those values from k1000 to helpdesk, and leave the static ip what it is, will the agents be able to communicate to the device and update the values on the client?

Any help or suggestions would be greatly appreciated by myself and my team!

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Answers (2)

Posted by: nheyne 5 years ago
Red Belt
You could leave the K1000 alone and just make a DNS entry for helpdesk.domain.com and direct it to the static IP of the K1000.

  • We do have that now, and it will work. But I was hoping to be able to change the webserver name somehow and not hurt the existing communication. - mdettmer 5 years ago
Posted by: BHC-Austin 5 years ago
4th Degree Black Belt

In the Network Settings, there is a place to specify both DNS hostname and webserver name. By default the box to automatically generate webserver name based on hostname is checked. If you uncheck that, you can specify a different webserver name. I've never tried it, so I can't comment on how well it works, I only know the option is there.

My guess is you would still need a DNS entry, though.

  • I saw that and that was what initially what prompted the question, but we are going to get an ssl and open it to the internet at some point soon. I am at a working point, we just want to change the name if at all possible. - mdettmer 5 years ago
    • If you've already got the DNS entry as you mentioned in your comment to nheyne, then unchecking the box and changing the webserver name will likely accomplish what you are looking for. - BHC-Austin 5 years ago
    • I have it setup like you currently do. We use a digicert wildcard cert for our internet facing servers and it works perfectly. - ddevore 5 years ago

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