Possible to change the web server name and leave hostname the same?
1. Is it possible to make a change to the web server name and not the hostname (and not have everything break?
2. If we were to change both of those values from k1000 to helpdesk, and leave the static ip what it is, will the agents be able to communicate to the device and update the values on the client?
In the Network Settings, there is a place to specify both DNS hostname and webserver name. By default the box to automatically generate webserver name based on hostname is checked. If you uncheck that, you can specify a different webserver name. I've never tried it, so I can't comment on how well it works, I only know the option is there.
My guess is you would still need a DNS entry, though.