Best Practices Question
Passing Child info from Parent from ticket (not within process)
I have been able to setup the SQL to correctly pass information from a Parent ticket to a child ticket when creating the child ticket. The problem is when that field is a required field. The "On Save" gives an error that a field is required before triggering the action to populate that field. There seem to be many questions and answers out there on parent to child info flow, but I couldn't find one that addressed this particular situation.