KACE Product Support Question

Pop up message does not appear

12/18/2014 2476 views
Hi,  I have an issue for pop up message. I am trying to perform patching with pop up message before it will proceed. Unfortunately it doesnt show. But when i look at the schedule, the patching is running without pop up message. Can you please advise.

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Community Chosen Answer

In the patch schedule you need to have the Notify set to something (OK/Snooze, OK/Cancel, OK/Snooze/Cancel) and make sure you have a timeout and initial message saved.

You can also manually test that the pop up messages are working on a pc by command line.

Make sure you are in C:\Program Files (X86)\Dell\KACE and run the following line:

KUserAlert.exe -name=@(name_desktopalert) -message="Tasks waiting to be performed. Click OK to continue." -ok -snooze -cancel -timeout=900 -default=cancel 
Answered 12/18/2014 by: h2opolo25
Red Belt

All Answers

thanks for your reply. the command indicate invalid parameter. i copy and paste the below command.

KUserAlert.exe -name=@(name_desktopalert) -message="Tasks waiting to be performed. Click OK to continue." -ok -snooze -cancel -timeout=900 -default=cancel 

Answered 12/18/2014 by: amlyango29@yahoo.com
White Belt

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