PocketScan 5.1


I am packaging PocketScan 5.1. When I launch the original media, it runs fine, but when i launch my msi, it gives me an error stating Load PalmScan.dll failure. I am guessing its looking for the device to connect to but it did not when i launched the original media. Is this suppose to happen?


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Answers (2)

Posted by: manohar_hb 10 years ago
Yellow Belt
Hi trey,

Original media uses the short path so reflect that shortpath in your msi

Solution: Change the registry under HKLM\Software\sheetfed scanner\788\USB\ System Directory = C:\Program Files\Kensington PocketScan\WIN32\788
System directory = C:\PROGRA~1\KENSIN~1\Win32\788\
Posted by: pjgeutjens 10 years ago
Red Belt
here's hoping Trey, after 2 and a half years, is not still stuck on this package [:)]
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