KACE Product Support Question

Please fix up the GUI interface

09/18/2018 327 views

Message to KACE development

It would be really nice if you allowed us (user config community ) the ability to format the ticket gui so that you could do things like

- you could align fields in a table type format

- you could format that fields

- provide a field level help (you do it on some of the system fields where you provide a little blue question mark button)

- Pull formatted knowledge base articles into the ticket summary are retain the formatting.

Answer Summary:
0 Comments   [ + ] Show comments


  • This content is currently hidden from public view.
    Reason: Promoted to an answer For more information, visit our FAQ's.

Answer Chosen by the Author

You may want to vote and comment here: https://kace.uservoice.com/forums/82699-sma-k1000/suggestions/17749117-ticket-layout User voice is the portal managed\monitored by R&D
Answered 09/19/2018 by: Channeler
Red Belt

  • Thanks Channeler. I will go there

All Answers

Channeler should really have resolved this question as he is correct, the only way you will be able to ask for this functionality is via uservoice. We have done lots in the past in adding in custom fields that change text on the ticket with help text etc but its not rocket science, or even that clever if you ask me......but it does help the users ;o)
Answered 09/19/2018 by: Hobbsy
Red Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ