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KACE Product Support Question


Please fix up the GUI interface

09/18/2018 327 views

Message to KACE development


It would be really nice if you allowed us (user config community ) the ability to format the ticket gui so that you could do things like

- you could align fields in a table type format

- you could format that fields

- provide a field level help (you do it on some of the system fields where you provide a little blue question mark button)

- Pull formatted knowledge base articles into the ticket summary are retain the formatting.





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You may want to vote and comment here: https://kace.uservoice.com/forums/82699-sma-k1000/suggestions/17749117-ticket-layout User voice is the portal managed\monitored by R&D
Answered 09/19/2018 by: Channeler
Red Belt

  • Thanks Channeler. I will go there

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Channeler should really have resolved this question as he is correct, the only way you will be able to ask for this functionality is via uservoice. We have done lots in the past in adding in custom fields that change text on the ticket with help text etc but its not rocket science, or even that clever if you ask me......but it does help the users ;o)
Answered 09/19/2018 by: Hobbsy
Red Belt

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