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PHP Error: Uncaught Unhandled Exception when try to access General Options

Hello everyone,
I know and have used Kace SMA for many years (from 6.3 to 10).

Now, in the new company I'm trying to introduce Kace starting from Express, but I have a problem: when I try to go to Settings -> Control Panel -> General Options I get an error like this

PHP Error: Uncaught Unhandled Exception in kace_unknown on line NULL: Call to undefined method KUser::NewFromAdminUserName()
I see that the Dell patching section is also missing, which instead had to be present, according to what is written on the official page of Kace Express
Can you give me a hand? Thank you

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Answers (4)

Answer Summary:
Posted by: KevinG 1 month ago
Red Belt
0

What is the version reported on the About page?


Comments:
  • The latest. I've installed it yesterday:
    Model: K1000
    Hardware Model: Virtual (VMware/Hyper-V/Nutanix)
    Version: 12.0.149 - c.castellari 1 month ago
Posted by: c.castellari 1 month ago
Senior Purple Belt
0

Model: K1000
Hardware Model: Virtual (VMware/Hyper-V/Nutanix)
Version: 12.0.149


Comments:
  • Thanks for the version information. - KevinG 1 month ago
Posted by: c.castellari 1 month ago
Senior Purple Belt
0

Steps to reproduce:

- Go to Settings -> Control Panel

- Click to General settings

Oops! Something went wrong.

PHP Error: Uncaught Unhandled Exception in kace_unknown on line NULL: Call to undefined method KUser::NewFromAdminUserName()

Other problems:


- Settings -> Credentials --> Access Denied: Prohibited by license. (RF_ADMINUI_CREDENTIALS)

- There's no Dell Updates section


K1000 Express is installed from latest official OVF



Comments:
Posted by: KevinG 1 month ago
Red Belt
0

Top Answer

c.castellari

I verified that this is an SW defect in the Express version of the product.


Please download the 14-day trial. I believe this will also give you access to the features you are interested in evaluating.

https://www.quest.com/register/74480/



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