PC Symbol is crossed out although perfect accessible in LAN

I sometimes have the following problem:

A PC (agent is installed) is declared by the K1000 as offline

(PC symbol is crossed out in red).

However, the PC is perfectly accessible on the network and works perfectly.

Yes I also know how to repair the agent.

But I need a notification when a PC is in such a state.

It won't get any more patches and I don't want that to happen.

How do you solve this problem? Are there any best practices?

Thank you very much!


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Answers (1)

Posted by: TheAustinDave 1 year ago
Third Degree Brown Belt

Hello -

What steps are being taken for getting the agent to show back as connected?
Is the network between SMA and installed agent a LAN or WAN?

If an agent is connected and over time changes to a disconnected status then something is breaking the communication, the installed agent communicates over port 443 port with and system generated SSL certificate.

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