PC in inventory shows up red but can remote into PC

We have PCs in inventory showing up with red connection, but we are still able to remote into they from Kace. Need help updating agent to this PCs.

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  • Have you verified that the amp.conf file contains the correct hostname? - chucksteel 5 years ago

Answers (2)

Posted by: jknox 5 years ago
Red Belt
I would try restarting the service on a test system then trying a check in from the client side.  In an elevated command prompt:

1. cd "c:\program files (x86)\dell\kace"
2. amptools.exe restart
3. runkbot -s 4 0

If that doesn't work, take a look at this KB article: https://support.software.dell.com/k1000-systems-management-appliance/kb/112029
Posted by: rockhead44 5 years ago
Red Belt
When you remote in you are using a 3rd party product and not the K1000 agent. I assume there is an agent problem on the machines. I recommend verifying the Dell KACE Agent services are running. If so, try uninstalling/reinstalling the agent on the problem machines to see if they begin showing as connected.  

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