KACE Product Support Question

Patching Status "Not Scheduled" When it has schedules assigned

01/20/2020 287 views


I have sent some patches out for testing and all machines in that group have sent out patches and worked fine. However I have one machine which seems to just never patch. It is just stating that it's current phase is "Not Scheduled". 

It does have schedules assigned to it for January and December patches but just states that it is not scheduled for all of them. 

The one in the image below is me doing a test to ensure I can send patches direct to the machine which at the moment seems to be OK but time will tell.


Does anyone have any suggestions why this would be? 


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All Answers


You have a load of schedules their named as if you recreate your patching every month?? I am hoping that is not the case as that is way too much unnecessary work.

I would suggest that the status of "Unscheduled" is showing, not because the schedule is disabled but just because the time and date for these schedules has not been reached.

i.e. if I have a patch schedule set to run on Friday 25th Jan, it will show as unscheduled until such time as the time and date is reached, when, if the machine is on the schedule will run. 

Answered 01/20/2020 by: Hobbsy
Red Belt

  • Hello,

    Thank you for your response. The JAN20 for PC test is currently scheduled for Every day at 12:30 and was kicked off last Thursday. The machine in question has also been online from Thursday...


Please post the version of the SMA, KACE Agent SW and the OS the device in question.

Here are just a few reasons for possible not scheduled status.

Agent timezone.

Agent AMP/Konea connection not established at time of schedule.

Agent is currently running another task or a previous task has not reported back to the SMA as completed.

The OS of the device is not applicable due to the select Operating Systems in the patch schedule.

If you decided to submit a support ticket, please provide the Agent logs.


Answered 01/20/2020 by: KevinG
4th Degree Black Belt

  • Hello,

    Thank you for the response.

    SMA Version: 10.1.99
    Agent Version: 10.0.113
    OS Version: Microsoft Windows 10 Enterprise x64 (1903)

    The OS in the schedule is set to ALL.

    After running the patch schedule directly for some reason the schedule now seems to have kicked in.

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