I have Windows 7 Professional SP1 workstations reporting "completed (Platform not supported or subscribed)." although my subscription settings include SP1.

So KBOX correctly detects the workstation OS type:

OS Name: Microsoft Windows 7 Professional
Service Pack: Service Pack 1

Subscription settings list the OS type:

Current Platforms:   Win XP SP3, Win 7 SP1 x64, Win 7 SP1 

But about 10% of the machines I run the job against report the platform is not supported.

Any ideas?

I should mention that I have two other patching issues which may be related.

1) Jobs over 1000 machines cannot show me a status list for machines

2) I have about 60 machines which are failing to download a patching file from the replication share even thought the file is present, replication is working, and other workstations can download it successfully.

I'll ask seperate questions for these two issues.

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Answer this question or Comment on this question for clarity


We had this same issue.  I discovered that these machines were "Windows 7 Embedded" (or something).   The "Operating Systems" was listed as "All" so apparently that's not part of "All" (Probably a bug in the code).    I changed it to "Windows" and this appears to have corrected the problem. 
Answered 09/08/2014 by: rmavery
Yellow Belt

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Open up a support ticket at http://support.kace.com for this.  Enable debug on an agent system that is experiening this issue and try pushing the patch job again.  Send the logs in with the ticket.


Answered 09/16/2012 by: jknox
Red Belt

  • Thanks, I'll log a ticket with KACE once I get the other 2 issues I mentioned sorted out.
    This error hasn't occurred during the last 2 weeks - it could be because we had a large backlog of tasks on the KBOX server and we then changed our patching frequency to reduce the load. Went from 2000 tasks in the queue to about 200.
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