KACE Product Support Question

Patches Reported Installed in Software Inventory missing information.

10/26/2017 1241 views

So we have a couple of clients that are reporting into the K1000 just fine. The only problem I am seeing is that the reported installed patches for the clients are not complete. Meaning that the recent Windows updates that are installed on the machine are not displaying in the software inventory correctly.

Below is a screenshot from one of the machines inventory. The patches reported list should be much longer that what is being displayed. I confirm this by checking the machine's installed updates.



I tried rebuilding the WMI on the machines, but still no change. Anyone see or know a way to resolve this?


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  • we have several computers with the same issue. Has anyone found a solution besides reimaging the device?

All Answers

for testing purposes you could enable detect inactive patches and do a detect run

i think kace doesn't report superseeded or inactive patches if they're not detected anymore. But this is just a guess
Maybe just compare the KB to patch catalog if they're all active in patch catalog or if some are inactive
Answered 10/27/2017 by: n1md4
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