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KACE Product Support Question


Patch deployment schedule is not working

05/15/2020 241 views

Hello Everyone,

We are facing issue with Patch deployment schedule, where on the client side schedule is not getting executed because of which patch deployment is getting failed.

I verified on the client side for patch schedule status and found that "Current Phase is updated with not schedule".

Appreciate the help! if anyone in this group let us know what would be reason for failure and fix for this issue.

Details:

> Machine label has around 1800+ machines but execution happened only for 250 + machines.

>  KACE Systems Management Appliance

    Model: K1000

    Version: 10.1.99

PS: Patch detect schedule ran successfully for all the machines belonging to the Machine


Z



   




4 Comments   [ + ] Show comments

Comments

  • How often does this patch schedule run and have the devices checked into inventory since then? What are the settings for running if the computer is not connected?
  • Patch deployment schedule is set to run on every Wednesday 11:00 PM , it did not run all the machines

    Patch detect schedule is set to run on very Tuesday 4:00 PM, it did run almost all the machines(1700+)

    Defined the Deploy timeout = 6 Hrs with 3 attempts for patch deployment schedule.

    Last inventory check-in for most of the machines is less than 2 days and few (30 machines) are showing as check in is 1 month.
    • You need to narrow down your trouble shooting to one machine. Has it checked into the appliance since the schedule ran?

      Also, is Run On Next Connection If Offline checked?
  • I verified for a single machine check in with appliance, on the same machine patch detect schedule ran successfully.

    Run On Next Connection If Offline checked - Yes, it is checked with "0" minutes value.

    I ran the patch detect schedule on 5/19 at 4:00 PM, where it ran on almost 1700 machines.

    Last night(5/20 11:00 PM) a patch deployment schedule was made to run and found to be only 38 machines received patches against 1800+ machines.
  • Can you show us your patch schedule settings?

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