Systems Management Question
Pass custom field values in ticket rule email
02/19/2018 986 views
We are using a custom ticket rule to email a user on ticket creation and close (https://support.quest.com/kace-systems-management-appliance/kb/111222/how-to-notify-any-user-or-group-by-email-when-a-new-ticket-is-created).
We want to include some relevant information from the ticket that is currently in custom ticket fields, but I'm not sure how to pass them to the 'Email each recipient in query results' email body. Similar to $ticknum and $title, but with the custom_field_value# (or custom_#).
Answer Chosen by the Author
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Thank you for helping, but I found a better way in the admin guide:
$ticket_custom_X_label = the name of the custom field
$ticket_custom_X_value = the value of the custom field
Where X is the number of the custom field.
Answered 02/28/2018 by: pandrews