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KACE Product Support Question


Parent Ticket Not closing

05/13/2019 302 views

Currently, have a parent ticket that will not close and the child tickets are closed

Any suggestions?

Kace K1000 version 9.0

1 Comment   [ + ] Show comment

Comments

  • I also have one that this is happening to. Was all working fine last week but this one is stuck. Ticket is assigned to someone.

All Answers

1

There could be a few reasons depending on the configuration. Is the Parent ticket assigned to someone? If not, try assigning it and closing it.

Answered 05/13/2019 by: rruhl
Senior Yellow Belt

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