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KACE Product Support Question


Parent/Child tickets on-boarding process

04/06/2017 1188 views
The company I work for uses an on-boarding process for new employees. The parent ticket then creates child tickets,the child tickets appear blank with no information or attachments. Does anyone know a way to get the information to copy over to the child tickets?
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  • Which information would you like to copy?

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You will need to use a ticket rule to copy the data that you require, try starting here...

http://www.itninja.com/question/copy-parent-info-to-child-ticket
Answered 04/07/2017 by: Hobbsy
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