KACE Product Support Question

Parent/Child tickets on-boarding process

04/06/2017 1188 views
The company I work for uses an on-boarding process for new employees. The parent ticket then creates child tickets,the child tickets appear blank with no information or attachments. Does anyone know a way to get the information to copy over to the child tickets?
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  • Which information would you like to copy?

All Answers

You will need to use a ticket rule to copy the data that you require, try starting here...

Answered 04/07/2017 by: Hobbsy
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