We are pushing out some software via a distribution task and unfortunately there are two separate installs for XP and Win 7.  I set up labels for each OS, but we are missing a large selection of machines.  When I look into this these machines are missing all info in the operating system inventory information bar the architecture.  This is causing the label to miss them.  Is there a reason for this? Or a work around?


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What version of agent do they have? Also server?

Answered 06/08/2012 by: dugullett
Red Belt

  • client 5.3.53177 server v5.3.53053
    • Well there goes that theory. Have you tried reinstalling the agent on one of those machines and seeing if it changes the outcome?
  • Also check AV, and firewall. I wouldn't think this would block it, but it as a test you can disable.
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It sounds like there is an issue with the KACE Agent gathering inventory via the system inventory tool.  It is worthwhile to try reinstalling the agent as dugullett suggested, but after that I would talk to support directly.  I would want to get that working properly rather than trying to create a workaround.

Answered 06/08/2012 by: philologist
Red Belt

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Can you check the KInventory.log on those machines which are not reporting OS Info and see if there is any error in fetching the OS info from WMI. WMI corruption could be a reason for not getting OS info.

Answered 06/08/2012 by: AbhayR
Eighth Degree Black Belt

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Create an inventory.xml file on one of the machines that isn't listing properly.

This is done by navigating to c:\program files (x86 if 64 bit)\dell\kace

Then run:

kinventory.exe -machine -silent -out "c:\program files\dell\kace\inventory.xml"

In the inventory.xml file, look for OS, OS major and OS minor versions.  I'd bet that one or all are not populated.

You can try a couple of things:

1. Run this to see if it repairs the inventory file:

C:\Program Files\Dell\KACE>kinventory -machine -out -autorepair c:\Inventory.xml

2. As AbhayR suggested, rebuild WMI to see if that helps:


Answered 06/11/2012 by: jknox
Red Belt

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