KACE Product Support Question
not receving email when helpdesk ticket is created
04/08/2016 412 views
I have created a rule to send email to me when particular region is selected but when tickets are created emails are not generated to email id mentioned in column containing email addr
Answer Chosen by the Author
Please log in to answer
The screenshot isn't clear but it looks like you might be using $emailn. Unlike the variables in the message template you should use the actual column name EMAILN.
Answered 04/08/2016 by: chucksteel