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not receving email when helpdesk ticket is created

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I have created a rule to send email to me when particular region is selected but when tickets are created emails are not generated to email id mentioned in column containing email addr

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Answers (1)

Answer Summary:
Posted by: chucksteel 5 years ago
Red Belt
1

Top Answer

The screenshot isn't clear but it looks like you might be using $emailn. Unlike the variables in the message template you should use the actual column name EMAILN.

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