KACE Product Support Question

not receving email when helpdesk ticket is created

04/08/2016 412 views



I have created a rule to send email to me when particular region is selected but when tickets are created emails are not generated to email id mentioned in column containing email addr
Answer Summary:
0 Comments   [ + ] Show comments


Answer Chosen by the Author

The screenshot isn't clear but it looks like you might be using $emailn. Unlike the variables in the message template you should use the actual column name EMAILN.

Answered 04/08/2016 by: chucksteel
Red Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ