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KACE Product Support Question


not receving email when helpdesk ticket is created

04/08/2016 412 views
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I have created a rule to send email to me when particular region is selected but when tickets are created emails are not generated to email id mentioned in column containing email addr
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The screenshot isn't clear but it looks like you might be using $emailn. Unlike the variables in the message template you should use the actual column name EMAILN.

Answered 04/08/2016 by: chucksteel
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