KACE Product Support Question

Not Checking in from Certain IP Gateway

09/12/2018 366 views
For some reason, we are finding that machines are no longer checking into KACE if they are on our secure wireless gateway, though they were able to before. It shows machines offline if a user at our corporate office switches from LAN to wifi. I confirmed that from my laptop, on wireless, that I can ping our KBOX just fine. Does anyone know if a place in KACE where we have to specify authorize IP ranges for checking into KACE? I wanted to rule that out before having our network engineer look into our ACLs.
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Answer Chosen by the Author

SMA doesn't restrict agents from connecting to server with any rule. Please check the agent log on your laptop under c:\Programdata\Quest\KACE\konea.log to understand what is the issue
Answered 09/13/2018 by: AbhayR
Red Belt

  • Thank you. We are no longer having this issue now it would appear.

All Answers


We are no longer having this issue.

Answered 01/21/2019 by: jmorton
Yellow Belt

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