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KACE Product Support Question


not a question but Quest support OMG

12/05/2016 962 views

just waited 43 mins on hold then an automated machine asks me to leave a message and hangs up !!!!!!

good move Dell, I actually used to like Dell support.


2 Comments   [ + ] Show comments

Comments

  • Why are you blaming Dell they do not own Quest?
  • Dell, (KACE) have outsourced their support to Quest. I have called Dell support many times over the year and have mostly been pretty happy with them. My first experience with Quest kept me waiting on hold for 40+ mins, then in a chat session for about 10mins to be told Oh, we don't have access to the Dell DB anymore, we'll get back to you. So, first impressions not impressed at all.
    • Dell sold their entire software division (including KACE).
      http://www.informationweek.com/dell-software-businesses-sold-to-private-equity-firms/d/d-id/1325977
      • thanks for that' I didn't know. I am however looking forward to cheap rate Dell-EMC storage ;-)


Community Chosen Answer

1
There has been a serious drop in service since Quest took over.  Most of the time its not even worth it to call. I have been repeatedly stood up for webex meetings and instead of resolutions just been directed to Dell User Voice. 
Answered 03/14/2017 by: tramiksim
Fourth Degree Green Belt

All Answers

0
Funnily enough, I have found it to be the other way around.
Answered 06/19/2017 by: 24alpha
White Belt

0

So have I . Really not had any issues with them since they

became QUEST.

Answered 06/20/2017 by: akmagnum
Red Belt

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