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KACE Product Support Question


No machines have Inventoried for more than 2 days! Why???

03/23/2018 591 views
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2 Comments   [ + ] Show comments

Comments

  • Could you provide additional information as to what was done to the appliance prior to agents not updating Inventory for more than 2 days? Maybe go through this checklist:
    Performance Issues Checklist (158058)
    https://support.quest.com/kb/158058/
  • I would suggest you restart your K1 and see what happens, we have seen other customers with this issue and a restart works for a while then stops again, support will need to be contacted

All Answers

0
You will need to contact support. If  you upgraded to version 8.0 from 7.X the service is broke. They will have to setup a tether key and fix it. We had same issue. Once they fix it then 8.1 is support fix that issue.
Answered 04/02/2018 by: klthomas01
Second Degree Blue Belt

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