KACE Product Support Question
No 2018 patches have downloaded
01/11/2018 2009 views
Any idea why our K1000 might stop downloading new patches? Or rather how to get it to download the 2018 patches. We patched in December with no issue. No change the Kbox since then.
Clients get stuck in the downloading phase when trying to patch because there are no new patches since last month. I have the patch mgt > Catalog view set to "All Packages | 2018 - Custom View has every option checked and no filters are in place.
Set the Catalog view to All Packages > Downloaded and we only see downloads from 12/13/2016 and older. Nothing after that. Change the year to 2017 and we see 16 patches. Change to 2018 and we see no patches.
We have clients that will manually update Windows with new patches, but Kace isn't downloading them. Those same OS's are included in our subscription.
Thanks for any help or suggestions.