KACE Product Support Question

No 2018 patches have downloaded

01/11/2018 2009 views
Any idea why our K1000 might stop downloading new patches? Or rather how to get it to download the 2018 patches. We patched in December with no issue. No change the Kbox since then.

Clients get stuck in the downloading phase when trying to patch because there are no new patches since last month. I have the patch mgt > Catalog view set to "All Packages | 2018 - Custom View has every option checked and no filters are in place.
Set the Catalog view to All Packages > Downloaded and we only see downloads from 12/13/2016 and older. Nothing after that. Change the year to 2017 and we see 16 patches. Change to 2018 and we see no patches.

We have clients that will manually update Windows with new patches, but Kace isn't downloading them. Those same OS's are included in our subscription.

Thanks for any help or suggestions.


4 Comments   [ + ] Show comments


  • Is your KACE Support up to date?
  • We recently renewed our support but at a different client level. This required a new license key for our KBOX. Go go System, Settings, Control Panel, Patch Download Settings and confirm that your 'Signature Status' and 'Patch Files Status' both show updated. Also go to 'Appliance Updates' and click on the little '?' beside 'License Information', then click on the 'Validate License' button. I believe this just forces the KBOX to check-in with Quest and will help you when working with their Support Techs.
  • I agree with joncutler, we also recently had to obtain a new license from KACE because our patching subscription expired. It took a few emails to ensure we got the correct license, but afterwards, I purged the current patch database and had it repopulate to ensure I had no corrupted patches and our issues were resolved after that.
  • I am also not seeing 2018 patches, how did you get this resolved?

All Answers

Have you set registry key mentioned HERE (of course if you are sure that your AV software is compatible - check it HERE)?


Answered 01/12/2018 by: rad33k
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