KACE Product Support Question
New Ticket Opened, Category Picked - Requesting Information from Client
1) What is the requested date of the move? (The phone technician is gone on Fridays, so no moves can be done on Friday.)
2) How many people are moving?
3) What building and room number are they moving to?
4) What is the name(s) of the person(s) moving?
5) What is the ICN(s) of the computer(s) moving?
6) What is the client’s current extension and phone model? Do they want to keep this extension?
7) Is there any equipment in the room being moved also? If any type of furniture is moving please make sure client puts in a ticket for facilities.
8) What is the extension and phone model in the room they are moving to?
9) Are the client's job duties changing?
10) Is the client changing departments?
11) Is the entire department moving?