KACE Product Support Question
NEW TICKET = MAIL
12/01/2015 1621 views
I want that, each time a ticket is created, the IT guys (they are 3) receive an e-mail so they know a new ticket is opened.
I'm searching on the forum and on my K1000 but i didn't find anything... Probably doing it wrong.
Could you please help me for that ?
Community Chosen Answer
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The simplest approach to this is to create a mail group with the emails of the three guys in it, create a user on KBOX with the email address of the mail group and set that user as the default owner of any tickets created
Answered 12/01/2015 by: Druis