12/05/2018 550 views


I applied a new licenses key to the K 1000. After the server restarted, I lost all the organizations I had before and I can not access to system interface!!

Any suggestion, please.

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All Answers


Your data is not lost. Just get the right key.

Answered 12/05/2018 by: AbhayR
Red Belt


do _NOT_ call support. Support cannot do anything here.
Call your sales rep, that you need a multi-orgs license instead of a single org license.
With the new key all orgs (with the right settings) are back.
(They are still there and are also backed up, but the license only queries the first org)

Answered 12/05/2018 by: Nico_K
Red Belt


call support immediately, sounds like you applied a single org license to a multi-org  system.  They are two different license types.

Answered 12/05/2018 by: SMal.tmcc
Red Belt