New Hire Ticket Checklist - Trigger an e-mail based on an item that is checked off
To keep it short, we have a checklist that e-mails specific users when a new ticket is created from this queue. However, we only want to inform another party when a specific checkbox for application access is required. Not all new hires will get access to this application so we don't want to have him continuously receiving e-mails when a new hire starts. How can I go about this? I've done some searching but nothing specifically for my use case.
Any help would be greatly appreciated!
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