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KACE Product Support Question


NETWORK/AMP Connection not detected error when trying to install KACE agent on Windows 10 PC

07/11/2016 4626 views
Here is the results from the job.  Any suggestions on how to resolve this would be appreciated.  We are new to the KACE 1000 so learning as we go.  :-)

 [07/11/16 02:08:21 PM] Begin provisioning...

  [07/11/16 02:08:21 PM] Executing Windows platform provisioning.


  STEP 1: CONNECT TCP/SSH - SUCCESSFUL

[07/11/16 02:08:40 PM] Executing remote communications:


      Initializing RPC

      Connecting to ADMIN$

      Copying service file

      Disconnecting ADMIN$

      Connecting to IPC$
 


  STEP 2: AUTHENTICATION - SUCCESSFUL


      Opening pipe to service

      IN: pipe_open(\KBRemoteService, 7790178)

      Sending commands

      Commands: //KACEserver/client/agent_provisioning/windows_platform/agent_msi_provision.bat KACEserver client ampagent-6.4.522-x86.msi KACEserver

      Sending login credentials

      Login: TNEB\Administrator

      [MSGCODE: 000] Begin agent_msi_provision.bat processing.

      [MSGCODE: 064] Detected 64-bit platform.

      [MSGCODE: 015] Executing MSI installer.

      %s

      C:\WINDOWS\TEMP>start /wait msiexec.exe /qn /l*v C:\WINDOWS\TEMP\ampmsi.log /i \\KACEserver\client\agent_provisioning\windows_platform\ampagent-6.4.522-x86.msi HOST=KACEserver

      %s

      C:\WINDOWS\TEMP>echo off

      MSI Info: [ERROR_INSTALL_FAILURE] A fatal error occurred during installation.

      Access is denied.

      [MSGCODE: 002] K1000 Agent is not installed.

      [MSGCODE: 092] AMP is not connected.

      ERROR: The system was unable to find the specified registry key or value.

      [MSGCODE: 095] KUID value not written by MSI installer.

      [MSGCODE: 100] End agent_msi_provision.bat processing.

      OpenService - NT_STATUS_OK

      StopService - NT_STATUS_OK

      DeleteService - NT_STATUS_OK

      CloseServiceHandle - NT_STATUS_OK

      CloseSCMHandle - NT_STATUS_OK

      Connecting to ADMIN$

      Deleting service file

      Disconnecting ADMIN$


  STEP 3: PUSH SCRIPT\PROVISIONING - FAILED


  [07/11/16 02:08:40 PM] End of remote communications.

  [07/11/16 02:08:40 PM] End provisioning run.
1 Comment   [ + ] Show comment

Comments

  • Looks like it doesn't like the credentials you supplied. You can install the agent manually without a problem, yes? If so, check your provisioning job for accurate credentials (agent needs admin rights to install)

All Answers

2
it looks like the client is not able to reach the appliance samba folder.
Does it work with non W10?
is \\KACEserver\client\agent_provisioning avaible?
Answered 07/12/2016 by: Nico_K
Red Belt

2
I can actually browse to the appliance samba folder from the Win10 PC without any issues.  I can even install the KACE agent manually using this method but I want to know what is stopping it from installing via remote push from appliance.
Answered 07/12/2016 by: candice.dean
White Belt

  • Hi Candice I am having the same exact problem. I'm able to install manually with the same credentials, but it seems to be a W10 issue or DNS issue. I can not provision any windows 10 machine from kbox. Did you ever get this resolved?
    • Same exact issue here. Was anyone able to resolve this?
    • I am having the same issue. I am in the same domain as my appliance.
0
I was having the same issue. The computer in question was in a different domain, so I think the issue ultimately ended up being a combination of network qualification and authentication. The computer I was trying to push to needed to be able to communicate by to the KACE appliance, which was in a different domain. I had to fully qualify to path to the KACE appliance and specify an account in the target computer's domain and then it worked.
Answered 10/19/2016 by: JLankford
White Belt

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