KACE Product Support Question

Nested Smart Labels Empty (MySql Workbench Shows Results)

09/27/2018 466 views
Hi All, 

First post.

I am having some fun with labels. I currently am using a few nested labels and for some reason a few of them will not populate even after many machines check in.

The labels were built in the web console and when I hit "Test" it does show machines but after saving they never show up.

I took the SQL statement that it creates and ran it in MySql workbench and I see results. 

Any ideas what gives here?
Answer Summary:
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Answer Chosen by the Author

Label queries are executed in a specific order, namely, the order they're created in, unless you go change that order as described below.

Go to Home > Label Management > Smart Labels.  Click Choose Action > Order Labels > Device Smart Labels.

Here, you can click the pencil icon to change the order.  Set the labels that your new query looks for lower, so they're queried first, then the ones that come after will be able to see that they're there.
Answered 09/28/2018 by: ondrar
Black Belt

  • You have no idea how much time and frustration you just saved. Hats off to you sir. Enjoy your weekend!
    • You're welcome! I learned that one the hard way.

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