/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Need to abort a Help Desk Process

03/31/2015 962 views
Has anyone had any success terminating a process before all of its stages have been spawned?

Our HR New Hire process has  a background check and drug screen component which dependent on their result, the additional stages of the process should not spawn.

For Example

New Hire - John Doe
1. John Doe - Background Check - Passed
2. John Doe - Drug Screen - Failed
3. John Doe - New Hire Paperwork
4. John Doe - Assign Employee Number
5. John Doe - Allocate Equipment

Stages 3-5 should not be spawned because the prospective new hire did not pass step 2.  However I have failed thus far in attempting to implement this type of behavior on the Service Desk Process.

Please Help!

1 Comment   [ + ] Show comment

Comments

  • You can't stop the process as it is independent of the result. What you have to do is create a custom ticket rule that looks for the background or drug to fail and it closes the rest of the tickets as a result but you can't stop tickets 3-5 from opening.

    I don't know if there is a blog on ITNINJA that will show you but you will need to know MySQL or have a resource available.

Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ