KACE Product Support Question
Need to abort a Help Desk Process
Has anyone had any success terminating a process before all of its stages have been spawned?
Our HR New Hire process has a background check and drug screen component which dependent on their result, the additional stages of the process should not spawn.
For Example
New Hire - John Doe
1. John Doe - Background Check - Passed
2. John Doe - Drug Screen - Failed
3. John Doe - New Hire Paperwork
4. John Doe - Assign Employee Number
5. John Doe - Allocate Equipment
Stages 3-5 should not be spawned because the prospective new hire did not pass step 2. However I have failed thus far in attempting to implement this type of behavior on the Service Desk Process.
Please Help!
1 Comment
[ + ] Show comment
Comments
Be the first to answer this question
I don't know if there is a blog on ITNINJA that will show you but you will need to know MySQL or have a resource available.