Need help with Service Desk module
I have been tasked with updating our process templates in order to facilitate the removal of items after 90 and 360 days. Does anyone know of a way to make a child ticket only appear after 90 or 360 days?
Ticket processes are designed to work on the basis that when all of stage 1 tickets are closed, stage 2 tickets are logged and so on.
If you want to create a ticket after say 90 days, the only way to introduce that would be to have a holding ticket logged, which is then closed by a ticket rule after 90 days, which in turn would mean the next ticket in the process would be created