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KACE Product Support Question


Need a way to identify what users in K1000 are not assigned to any tickets

09/05/2017 856 views
Looking for a way to clean up user accounts in our K1000. We have 50,000 user accounts that have been created in our K1000 because we are a higher education entity.  Is there an easy way to find out what accounts are not tied to a ticket so that I can delete them?  What are other people doing to clean up  their users? Staff we are notified that they are no longer here so we archive them students we are not plus if you apply you are automatically given an account in Active Directory so some of these users may have not even started classes here. 
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I have started to apply LDAP labels to users to identify active employees and current students. Our AD description includes the student's status, e.g. STUDENT-2018/05. This allows me to label those users and I intend to start archiving them in the near future.

While you can create a report of users that don't have any tickets there isn't a very good way to act on that data. You could potentially create a service desk rule that would populate a custom user field with the number of tickets, that should allow you to perform an Advanced Search for users with 0 tickets and then delete or archive them.
Answered 09/06/2017 by: chucksteel
Red Belt

  • Hi Chuck,

    Has there been any improvement on how to do this in the later K1000 versions? We have 40k user accounts and are in the same boat as the original post (we are also higher education). We can archive tickets or users, but I don't see how that gets them out of the system.
    • I agree there needs to be an easier way to do this. There should be a way to find these users, multiple archive or multiple delete whichever the client chooses. Being forced to do each user individually and then archive before you can delete is non efficient.
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Thanks there really needs to be an easier way to either archive or delete users. 
Answered 09/15/2017 by: scarpent
5th Degree Black Belt

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Thanks there really needs to be an easier way to either archive or delete users. 
Answered 09/15/2017 by: scarpent
5th Degree Black Belt

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