Names in drop down menu of ticket not in alpa order
I have a user of our Kbox 1200 system that when she searches for a name in a ticket the drop down list does not show up in alpha order. Any suggestions as to why this happens and the fix for it?
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Answers (3)
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Posted by:
nshah
11 years ago
What version of the KBOX are you running. The older version in some area wouldn't put them in order. I just tested searching for a user with at least to matching letters and the drop down result was in order. I am running 5.4 for the server.
Posted by:
GillySpy
11 years ago
This depends upon which browser your using and how it treats JSON data sorting. This will be fixed in 5.4 sp1 when we use a "surrogate key" on that data.
Posted by:
kdasanmartino
11 years ago
I'm still on 5.3 so that could be the answer. What's your option of 5.4? Worth going to?
Comments:
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I would wait for the SP1 release - nshah 11 years ago
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ok - kdasanmartino 11 years ago
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Well worth the upgrade. - jdornan 11 years ago