I have a user of our Kbox 1200 system that when she searches for a name in a ticket the drop down list does not show up in alpha order.  Any suggestions as to why this happens and the fix for it?



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What version of the KBOX are you running. The older version in some area wouldn't put them in order. I just tested searching for a user with at least to matching letters and the drop down result was in order. I am running 5.4 for the server. 

Answered 01/28/2013 by: nshah
Red Belt

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This depends upon which browser your using and how it treats JSON data sorting.  This will be fixed in 5.4 sp1 when we use a "surrogate key" on that data.

Answered 01/28/2013 by: GillySpy
Seventh Degree Black Belt

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I'm still on 5.3 so that could be the answer.  What's your option of 5.4?  Worth going to?

Answered 01/28/2013 by: kdasanmartino
Second Degree Green Belt

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