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Software Deployment Question


My managed install of Dell Threat Defense by Cylance is failing, what am I doing wrong?

06/20/2017 3108 views

RJzDCH.jpeg8TuAWs.jpegHi All, I hae created a package for Dell Threat Defense (Cylance) which I have attempted to push out to 2 test VM Windows 10 machines and 2 physical Windows 10 machines.  I have installed the software on my machine to be Inventoried, ran inventory to get the software into KACE, and have uploaded the .msi as additional files.

I have used the following command line as recommended by Cylance and can be found in their Deployment guide.

msiexec /i DellThreatDefenseSetup_x64.msi /qn PIDKEY=<INSTALLATION TOKEN> LAUNCHAPP=1 /L*v C:\temp\install.log

I have only associated the package with Windows 10 & Windows 8 in both 32bit & 64Bit versions.

My issue is that when the installation takes place, the notification pops up to advise the installation is about to start and then as soon as is disappears the notification that the installation is finished pops up.  The installation has obviously failed as it hasn't taken long enough to install, the app isn't in Services.msc and there's no install folder.
There is not log file created to see what is happening and I can't make sense (don't know where to look) at the K1000 log files.Has anyone had any issues like this before, am I missing a configuration step?  Any help or advise would be greatly appreciated.


5 Comments   [ + ] Show comments

Comments

  • In your "full command line"
    have you changed the........
    PIDKEY=<INSTALLATION TOKEN>
    with an....... "Installation token" ??????
    The installation token is something you should have to substitute in that field I believe.
    • Hi, thanks for your response. Yes, I just didn't think it was a good idea to post it up on an internet forum.
  • If you put "msiexec" in your command line, check "Don't prepend msiexec.exe" line
    • Thanks Gwir, tried that and it doesn't make any difference.
  • Update: When I run runkbot I see the following error:
    Error: CreateProcess failed: (2) The system cannot find the file specified
  • Does Cylance come as a single MSI file....or is it a bunch of files in a folder.
    If so have you zipped up up the files and uploaded to kace? or have you just uploaded the msi file. Wont work if its only the msi file. You need to upload MSI AND all the dependant files in a zip file.
    ALSO don't zip up the folder.......Rather highlight all the folder contents and then zip them up. Or else WONT work.
    Have you checked the system requirements for the software.
    .NET 4.0 is also a must it seems. Have you checked your version
  • Ok, so I removed the .msi and uploaded the .exe file. Changed the command to the following:
    DellThreatDefenseSetup.exe /q PIDKEY=<exampletoken> LAUNCHAPP=1 /L*v C:\temp\install.log /I

    This is now working. Thank you to those that helped me with trouble shooting ideas.

All Answers

1

Ok, so I removed the .msi and uploaded the .exe file.  Changed the command to the following:
DellThreatDefenseSetup.exe /q PIDKEY=<exampletoken> LAUNCHAPP=1 /L*v C:\temp\install.log /I

This is now working.

Answered 06/22/2017 by: 24alpha
White Belt

1

Ok, so I removed the .msi and uploaded the .exe file.  Changed the command to the following:
DellThreatDefenseSetup.exe /q PIDKEY=<exampletoken> LAUNCHAPP=1 /L*v C:\temp\install.log /I

This is now working.

Answered 06/22/2017 by: 24alpha
White Belt

 
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