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KACE Product Support Question


My K1000 database is corrupted after update

02/23/2017 1052 views
Hi there,
I went on to my K1000 and it said there was an available update to 6.4 so i updated it, then it rebooted itself and didn't come back up properly. I couldn't ping it or login via ESXi console so I did a hard reboot and it came up properly but when I go to the website now it says:

PHP Error: Uncaught ADODB_Exception in /kbox/kboxwww/include/KPermission.class.php on line 210: mysqli error: [1146: Table 'ORG1.USER_ROLE_PERMISSION_VALUE' doesn't exist] in EXECUTE("select PD.FILE_NAME
from KBSYS.PERMISSION_DEFINITION as PD,
ORG1.USER_ROLE_PERMISSION_VALUE UV
where PD.GROUP like '%AdminUI%'
and PD.PARENT_ID != 0
and PD.NAME in ('Dashboard','Search')
and PD.ID = UV.PERMISSION_ID
and UV.ROLE_ID = '1'
and UV.VALUE != 'HIDE'
order by ID")

Is there any way to fix it?

Any help gratefully received.

Thanks!

Alastair Ferguson
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All Answers

0
Why not simply restore from the back-up/snapshot you took before doing the update?
Answered 02/24/2017 by: VBScab
Red Belt

0
Please reachout to support to fix the issue.
Answered 03/02/2017 by: AbhayR
Red Belt

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