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Systems Management Question


Multiple Update Queries on Ticket Rules

10/06/2020 97 views

I need to build a slightly advanced ticket rule with an update query that requires a bit of customization beyond what the wizard can handle.  I have been doing my update with 2 rules, but would really like to do it with 1 rule.

Is it possible to run 2 update statements in the Update SQL: section of the ticket rule? Is there a separator like a semicolon between statements?

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  • What exactly are you trying to achieve? Can you please give us more detail?

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