Multiple Service Desk Queues - Do we need an Oauth Configuration for every Service Desk Queue?

Hello everybody,

After we switched to Exchange Online, the "ticket via Mail" function no longer works for 2 of our 3 Service Desk Queues.

I have created shared mailboxes for the corresponding queues and stored them in the mail settings for each queue in KACE.
For our main queue, I configured the Oauth configuration. The forwarding and creation of tickets by email works with the main queue. However, since the switch to Exchange Online, this no longer works for our other two queues.
Do I have to create an Oauth configuration for each queue or do you know why the forwarding via email for the other two service desk queues no longer works?

Thanks in advance and best regards


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