Multiple Roles for SMA Admins
Hello, we have KACE SMA 12.1.169. Can we only assign one role at a time to SMA admins? We use AD Groups for access to KACE and those groups are scoped to a role. The roles are assigned to device labels which have devices in them that they can patch. So if an admin is in ROLE A role to patch GROUP A Devices, what happens if I changed their role to ROLE B which only allows to manage GROUP B devices? Do they lose their access to GROUP A devices? We basically need admins in one role to also manage devices that are assigned in another role. In other words, we want ROLE A to Patch GROUP A & GROUP B devices. ROLE B can only patch GROUP B devices.
This is not possible as the roles and rights in the SMA are not granular enough to grant management of a set of devices to an individual administrator.
The only way you would be able to achieve this would be to use a multi org license to your SMA, then you will be able to create an Org for each admin and filter the devices into each org.