/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Move a process to a different queue

03/10/2015 768 views
Can anyone tell me if it's possible to move a Service Desk process to a different queue, and if so, how it's done?  We started off with just one IT Support queue and are now creating new queues so that calls can be passed from the original IT Support queue to either a Second Line or IT Admin queue.  In the original queue, I created a number of processes for New Starts, Leavers, etc which I now want to move to the IT Admin queue as all calls in this queue will be dealt with by the IT Administration staff who manage all user accounts and related issues.  I can convert a call in the IT Admin queue to a process but all the child calls still appear in the IT support queue and looking through the options within the process can see where I can change the queue to which the process is tied.  The only time I see the queue to which a process is related is when a new process is created so I'm assuming this info is stored somewhere, I just don't see how to get to it and change it.
0 Comments   [ + ] Show comments

Comments


Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ