I have metering set up for certain software and some of them are working and some of them aren't showing any usage. I know the programs are being used but they are not registering as being used...anyone have any ideas of what is wrong? I have everything enabled and I set all of the metering up the same for every software asset.


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My first suspect would be that metering is not enabled for some of your machines; check your metering configuration to see which computer labels you're targeting for metering. Beyond that you may wish to open a support ticket to have someone look at it with you if everything is configured properly.
Side note- Keep in mind that metering could have performance impact on machines, so it's probably a good plan to be rather selective here- potentially use a smart label that includes machines with the software titles you're intending to meter.
Answered 05/22/2011 by: cblake
Red Belt

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