Merge Helpdesk tickets?
Is there a method to merge multiple Helpdesk tickets on the same issue or create an event?
Sometime we get multiple tickets on the same issue from different users, would be preferable to merge them and assign to one person.
Is this possible?
Sometime we get multiple tickets on the same issue from different users, would be preferable to merge them and assign to one person.
Is this possible?
0 Comments
[ + ] Show comments
Answers (2)
Please log in to answer
Posted by:
nshah
12 years ago
There isn't a merger function but you can use the Parent/Child function and make 1 person the owner of the parent and all the tickets for the same issues can be added as a child. Once the issues is fixed you can configure the helpdesk to close the children ticket if the parent one is closed.
Posted by:
mlathrop
12 years ago
awesome, thank you. I discovered "Parent/Child" tickets are not enabled by default, however once enabled is exactly what was needed.
Rating comments in this legacy AppDeploy message board thread won't reorder them,so that the conversation will remain readable.