Mass fix Category on closed tickets
I am going through my teams tickets and a good 25% are categorized as "Other". I know I can't directly connect to the MySQL tables, but is there a way I can fix this without having to open and close nearly 1000 tickets?
I have an Excel export with my corrections.
0 Comments
[ + ] Show comments
Answers (1)
Answer Summary:
Please log in to answer
Posted by:
chucksteel
9 years ago
You can use a ticket rule to update the tickets. If you know MySQL then you should be able to craft an update query that will change the category_id on the tickets that need to be updated. You can access the database in a readonly mode with the reporting user using a tool like MySQL Workbench.
Comments:
-
Excellent.. Do you know if this will reopen tickets as well or sends updates to the submitters?
I would like to do this without a bunch of emails going out.
Thanks - JordanNolan 9 years ago-
That depends on how your rules are setup. - chucksteel 9 years ago
