Many patch schedules are timing out with error 8151, with the log error "The system cannot find the file specified"
I'm new to KACE patching. We have been experiencing issues with the schedule for quite some time, and I have been tasked with determining the cause and finding a solution. So, after examing many of the agent logs on affected systems, I am seeing a common problem. During the patch run, a file is attempted to be downloaded from the local server at each location. This file is supposed to reside in the repl2\patches\patch_catalog\windows location. The file has a name that is a string of numbers and letters, with no discernable file extension. This file should then be copied to a location on the host that is being updated, and given a new name (based on what I'm seeing in the log). However, the file that it is looking for does not exist. This is happening over and over on many hosts.
In KACE, the error I see is "agent timeout." In the log, the error I see is "8151." Again, as someone who is new to KACE patching, despite having extensively scoured KACE and the internet for a reason, I'm turning up empty handed. Thought I would ask the pros here at ITNinja. I sincerely appreciate your time and any effort offered to assist.
8151 means: failure downloading a requested file.
So we need to go a bit deeper into your setting:
Do you have any security software which can block downloads? (like Antivirus) and did not setup them correctly? See here: https://support.quest.com/kb/4272244/
Which systems are affected? A remote location or the main location? If remote: is there a replication share? If yes: how is it configured?
In addition for remote shares: are they replicating correctly? Do they have a fallback set or not?
In addition: look into the KACE logs (C:\programdata\quest\kace\user) and determine which file is affected.
I suggest to call support for analysis since it is more effective to check this remote.