KACE Product Support

 Hello, 

Has anyone encountered this type of behavior and a possible solution?

We have a few computers on different buildings that don't check in at their scheduled time (every 6 hrs), some show 2 days or 17 hrs since the last inventory. restarting the system, forcing inventory, clear the agent cache, or even

completely uninstall the agent (including folders) will stop creating that excessive logs files. is it normal?

Server ver 11.1.263 

Agent 11.1.103

amp.conf (2021-08-03T21:58:28-10:00)

  inventory.xml (2021-08-03T21:58:28-10:00)

  konea-kbox.CERT.pem (2021-08-03T21:58:28-10:00)

  konea.log (2021-08-03T21:58:28-10:00)

  konea1.log.gz (2021-08-03T21:58:28-10:00)

  konea2.log.gz (2021-08-03T21:58:28-10:00)

  konea3.log.gz (2021-08-03T21:58:28-10:00)

  konea4.log.gz (2021-08-03T21:58:29-10:00)

  konea5.log.gz (2021-08-03T21:58:29-10:00)

  konea6.log.gz (2021-08-03T21:58:29-10:00)

  konea7.log.gz (2021-08-03T21:58:29-10:00)

  konea8.log.gz (2021-08-03T21:58:29-10:00)

  konea9.log.gz (2021-08-03T21:58:29-10:00)

  KONEA_STARTED (2021-08-03T21:58:29-10:00)

  kuid.txt (2021-08-03T21:58:30-10:00)

  InvColPC_8.0.5.0.exe (2021-08-03T21:58:30-10:00)

  InvColPC_8.0.5.2.exe (2021-08-03T21:58:31-10:00)

  InvColPC_8.0.5.3.exe (2021-08-03T21:58:31-10:00)

  KAgent.log (2021-08-03T21:58:46-10:00)

  InvColPC_8.0.6.5.exe (2021-08-03T21:58:32-10:00)

  InvColPC_8.0.8.0.exe (2021-08-03T21:58:32-10:00)

  InvColPC_8.0.9.1.exe (2021-08-03T21:58:33-10:00)

  InvColPC_8.1.1.1.exe (2021-08-03T21:58:33-10:00)

  InvColPC_8.1.2.1.exe (2021-08-03T21:58:34-10:00)

  InvColPC_8.1.3.2.exe (2021-08-03T21:58:35-10:00)

  InvColPC_8.1.4.0.exe (2021-08-03T21:58:35-10:00)

  InvColPC_8.1.6.1.exe (2021-08-03T21:58:36-10:00)

  InvColPC_8.1.7.0.exe (2021-08-03T21:58:37-10:00)

  InvColPC_8.1.8.0.exe (2021-08-03T21:58:38-10:00)

  InvColPC_8.1.9.1.exe (2021-08-03T21:58:38-10:00)

  InvColPC_8.1.9.3.exe (2021-08-03T21:58:39-10:00)

  InvColPC_8.2.1.0.exe (2021-08-03T21:58:40-10:00)

  InvColPC_8.2.4.1.exe (2021-08-03T21:58:40-10:00)

  InvColPC_8.2.6.1.exe (2021-08-03T21:58:41-10:00)

  InvColPC_8.2.7.1.exe (2021-08-03T21:58:42-10:00)

  InvColPC_8.2.8.0.exe (2021-08-03T21:58:42-10:00)

  InvColPC_8.2.9.1.exe (2021-08-03T21:58:43-10:00)

  InvColPC_9.1.0.1.exe (2021-08-03T21:58:43-10:00)

  InvColPC_9.3.0.0.exe (2021-08-03T21:58:44-10:00)

  InvColPC_9.5.0.0.exe (2021-08-03T21:58:45-10:00)

  KACEPATCH_DEPLOY_MST (2021-08-03T21:58:45-10:00)

  KACEPATCH_DETECT_MST (2021-08-03T21:58:45-10:00)

  KPATCH_DEPLOY_OUTPUT.txt (2021-08-03T21:58:45-10:00)

  KPATCH_DETECT_OUTPUT.txt (2021-08-03T21:58:46-10:00)

  KPATCH_PREDETECT_OUTPUT.txt (2021-08-03T21:58:46-10:00)

  KAgent1.log (2021-08-03T21:58:46-10:00)

  KAgent2.log (2021-08-03T21:58:46-10:00)

  KAgent3.log (2021-08-03T21:58:46-10:00)

  KAgent4.log (2021-08-03T21:58:47-10:00)

  KAgent5.log (2021-08-03T21:58:47-10:00)

  KAgent6.log (2021-08-03T21:58:47-10:00)

  KAgent7.log (2021-08-03T21:58:47-10:00)

  KAgent8.log (2021-08-03T21:58:47-10:00)

  KAgent9.log (2021-08-03T21:58:48-10:00)

  agent_file_listing.txt (2021-08-03T21:59:09-10:00)