Some time ago Managed installs and software installed from the Software Library suddenly stopped working. After som troubleshooting I managed to figure out that the .zip file acctually downloads to the client but before the install starts it gets deleted. Anyone else experienced something like this before?

Agent v5.3.53177

K1000 v5.3.53053

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Answer this question or Comment on this question for clarity



More than likely you have the "Delete Downloaded Files" checked in your MI. I would say there's something wrong with your installer. Can you post the installation command you are using?

Answered 12/18/2012 by: dugullett
Red Belt

  • There was nothing wrong with the installations before, i've used them several times frequently. And the "Delete Downloaded Files" is unchecked.

    the command that is used is nothing else then "setup.exe" configured manually.
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Toss in a  

/L*v "C:\InstallLog.txt"

at the end of your install command line so we can see the output.

Answered 12/18/2012 by: gcarpenter
Green Belt

  • Posted in the wrong place...
  • Whaa? Oh..
  • Seriously man, do an install log, and read it to me.
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By chance are you running any cleanup scripts to empty temp folders (specifically the Dell\KACE\downloads folder)? 

I've seen this posted as a workaround for the MIs not cleaning up after themselves properly and a quick check of
your scripts could rule this out.


Answered 12/18/2012 by: jverbosk
Red Belt

  • Nopes, I have kept it as simple as possible. The wierd thing is that is worked like a charm for 4 month and all over sudden it stopped working from one day to another.
  • When this happens to me, I try rebuilding a new script/MI/Smart label/etc and test. I've had them "go bad" on me in the past and this usually resolves it (unless it's a client-side issue).

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